Refund policy

Last updated: February 2026

Thank you for shopping at Qali Tech Store. We are committed to providing quality products and a transparent return and refund process. Please review the policy below carefully.

1. Return Period

We accept returns within 14 days of delivery.

If more than 14 days have passed since delivery, we may not be able to accept your return.

2. Eligibility for Returns

To qualify for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • Proof of purchase (order number or receipt) is required.

Returns that do not meet these conditions may be rejected.

3. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items not caused by shipping
  • Products damaged due to misuse
  • Clearance or final sale items
  • Gift cards (if applicable)

4. How to Initiate a Return

To request a return, please contact us at:

Email: support@qalitechstore.com

Please include:

  • Your order number
  • The reason for return
  • Photos (if the item is damaged or incorrect)

We will respond within 1–2 business days with return instructions.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Original shipping fees are non-refundable unless the return is due to our error.

6. Refund Process

Once we receive and inspect the returned item:

  • We will notify you of the approval or rejection of your refund within 2–5 business days.
  • If approved, your refund will be processed within 5–10 business days.
  • Refunds will be issued to your original payment method.

Processing times may vary depending on your bank or payment provider.

7. Late or Missing Refunds

If you have not received your refund:

Check your bank account again.

  1. Contact your credit card company  processing times may vary.
  2. Contact your bank for further clarification.

If you still need assistance, please contact us at support@qalitechstore.com.

8. Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or appropriate solution at no additional cost.

9. Contact Information

Qali Tech Store
Email: support@qalitechstore.com
Website: https://qalitechstore.com