FAQ
Frequently Asked Questions (FAQ)
Qali Tech Store
📦 How long does shipping take?
We process all orders within 1–3 business days.
Estimated delivery times:
- United States: 5–10 business days
- International: 7–14 business days
Once your order ships, you will receive a tracking number via email.
🚚 How can I track my order?
After your order is shipped, you will receive a confirmation email with tracking details.
If you do not receive tracking information within 3 business days, please contact us at:
🔁 What is your return policy?
We offer a 14-day return policy from the date of delivery.
Items must be:
- Unused
- In original packaging
- In the same condition as received
To start a return, please contact us before sending the item back.
💳 What payment methods do you accept?
We accept major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- Discover
All payments are processed securely.
🔌 Do your products come with a warranty?
Yes. Most of our tech products include a limited warranty against manufacturing defects.
If you receive a defective product, please contact us within 48 hours of delivery with photos.
🌍 Do you ship internationally?
Yes, we ship to select international locations. Delivery times may vary depending on customs and local carriers.
Customers are responsible for any applicable customs duties or import taxes.
❌ Can I cancel my order?
Orders can only be canceled before they are shipped.
If your order has already been shipped, you may request a return after receiving the item.
📍 Where are you located?
Qali Tech Store
127 East Washington Street
Mankato, Minnesota 56001
United States
📞 How can I contact customer support?
You can reach us at:
📧 support@qalitechstore.com
📞 +1 469-753-3665
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Central Time)
We aim to respond within 24–48 business hours.